IVR System enables you to effectively track, retain and push leads or enquiries through a pre-defined route. From the time the lead enters your IVR System Leads Software system, all its information is captured – physical location, contact details, names, where the lead originally came from and more. This lead then becomes subject to a particular process which you can define within your organization for it – it may go to a pre-qualified who will then hand it off to a senior representative to close. Or it may go into an incubation cycle for a period of time you specify. Think for the best possible way to handle your lead and IVR System is there to do that for its customers. At present, we have come forward with lead management solutions for Telemarketing Lead Management, Automotive Lead Management and Trade Show Lead Management. Now let us work for you!
IVR System is an enterprise-grade cloud communications platform that powers some of the best-known brands in emerging markets. From cloud-based call centers that process millions of calls an hour to lead management systems that integrate in real-time with CRM to community mobilization systems that reach hundreds of millions, IVR System has done it all. What's more, all the complexity of running these massive systems is completely abstracted . All you have to do is just provide your requirements.
You imagine it. We do it.
- Customise any call flow
- Personalize sales and customer support
- Run 24/7/365
- Integrate with any CRM or ERP Acces
In a nutshell, here’s what IVR System can do: automate call centers, integrate telephony to your CRM, support desk and other enterprise apps, track leads generated from marketing campaigns, collect feedback and data through automated outbound calls, send reminders to customers and enable voice interactivity on websites.
Features of IVR System are mentioned below:
- Call Recordings
It records every call and makes it accessible. Each call is encrypted and stored for data security. IVR System helps measure and improve current business processes and keep track of customer interactions.
- Call Logs
It provides live status of each call received by your agents. Features such as start time, call duration, call recordings and other parameters help in building rich analytics to study customer behavior. Call log is easy to extract using APIs and can be integrated with the existing applications for informed decision-making.
- Call Queues
Manage and route large volumes of inbound phone calls with ease by dynamically routing calls to the right queue, creating customised wait experiences and getting access to real time call statistics to help plan the agent allocation.
- API Integration
IVR System is bundled with a set of powerful APIs that are user-friendly. It could be forwarding all call records into CRM, fetching incoming numbers during a live call or changing call distribution settings.
- Call Distribution
It offers the flexibility of transferring incoming calls in sequential, parallel and round-robin manner. Set-up call distribution logic based on caller ID, timings and geography. Ensure customer calls are handled in the most efficient manner, and reduce waiting time.
- DTMF ( Dual tone multi frequency)
DTMF provides the flexibility to capture caller inputs from a key-press. DTMF can help reduce IVR waiting time by letting customers reach their desired option. DTMF also helps in cases where user PIN confirmation is necessary for authenticating a transaction.
Automate customer support using IVR System powerful text-to-speech (TTS) feature. This feature acknowledges callers by their names and reads out their messages over the phone without any human support. This gives a warm and personalised touch to a business call.
- Customised Multilevel IVR
IVR System offers the flexibility to automate business processes on the phone. Set up custom menus and a variety of call routing options for agents to handle customer queries. Customers can access various services over the IVR without even speaking with the agents. This helps in improving the agent’s productivity. Multi-level IVRs can be developed to direct customers to various departments.